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Omnigon is an Australian-owned healthcare company that has provided care solutions and products for people living with a stoma across Australia and New Zealand since 1994 including stoma pouches, support products, support garments, wound care solutions and bowel irrigation systems.
With its website serving as both an information hub and an e-commerce platform, Omnigon needed a reliable, optimised digital infrastructure for product discovery, online purchasing, enquiries, sample requests and educational resources.
Myriad Solutionz supported ongoing WordPress and WooCommerce improvements, performance enhancement, server-level optimisation and the integration between online ordering and the accounting system through Tencia.
As an established healthcare and e-commerce business, Omnigon's website needed to support
multiple digital functions within a single platform.
The project involved addressing several technical and operational requirements:
Maintaining and upgrading the existing WordPress website.
Supporting WooCommerce functionality and e-commerce operations.
Improving website loading speed and overall performance.
Optimising server configuration and infrastructure.
Ensuring a stable environment for website and online store operations.
Connecting the online ordering workflow with the accounting system.
Optimising server configuration to suit product browsing, customer interactions and orders.
Connecting the online ordering workflow and syncing WooCommerce orders with Tencia.
Myriad Solutionz took a combined website, infrastructure and integration- focused approach rather than treating the project as a simple WordPress maintenance task.
The existing WordPress and WooCommerce environment was supported and upgraded to ensure the website continued to operate reliably as a customer-facing and e-commerce platform.
The website supports product discovery across categories such as stoma pouches, stoma support, support garments, wound care and bowel irrigation, alongside a dedicated shopping experience.
Performance optimisation was carried out to improve the efficiency and responsiveness of the website.
The focus included identifying opportunities within the website and hosting environment to reduce unnecessary performance bottlenecks and create a more efficient technical setup.
Beyond the website itself, Myriad Solutionz worked on server configuration and optimisation.
This helped establish a more suitable hosting environment for a WordPress and WooCommerce website handling product browsing, customer interactions and online orders.
Myriad Solutionz provides technical support for the existing Tencia order synchronisation process, ensuring WooCommerce orders are successfully synchronised with Tencia.
We troubleshoot and resolve synchronisation issues to help maintain a reliable flow of order information between the systems.
Our support includes monitoring and verifying that orders placed through WooCommerce are successfully transferred to Tencia, along with investigating and troubleshooting issues when order synchronisation does not occur as expected.
Myriad Solutionz delivered a combination of WordPress/WooCommerce support, infrastructure optimisation and business-system integration. The resulting solution supports Omnigon's digital ecosystem across three important areas:
One place for customers and healthcare professionals to find what they need.
WooCommerce supports Omnigon's online shopping functionality, allowing customers to browse products and purchase selected products directly through the website
The Tencia integration connects the online order workflow with the accounting system, helping reduce the separation between front-end ecommerce activity and back-office order processing.
Ongoing technical support and upgrades for the WordPress- based website.
Maintenance and optimisation of the e-commerce functionality supporting online product discovery and purchasing.
Technical optimisation focused on improving website speed and responsiveness.
The website brings products, educational resources, guides, customer stories and support information into one digital platform.
Configuration and optimisation of the hosting/server environment to better support the website.
Integration between the WooCommerce ordering system and Tencia's accounting environment.
Connecting online sales information with the accounting workflow to support smoother operational processes.
This combination addressed not only the customer-facing website but also the technical infrastructure and business processes behind the e-commerce operation.
Website
Performance
Business Integration·CMS
·E-commerce
·Accounting System
·Infrastructure
·Website Support
The project helped strengthen Omnigon's digital infrastructure by bringing together website performance, e-commerce operations, server optimisation and accounting integration.
The current website brings together e-commerce, product discovery, educational resources, customer stories, guides and customer support, making technical reliability particularly important to the overall digital experience.
Note: Specific performance metrics such as percentage improvements in page speed, server response time, order-processing time or operational savings were not provided, so no numerical results have been attributed to the project.
Key Services
The Omnigon project demonstrates how ongoing WordPress and WooCommerce development can go beyond website maintenance. By combining website upgrades, performance optimisation, server-level improvements and accounting integration, Myriad Solutionz helped support a more connected digital environment for Omnigon's customer-facing and operational needs. The result is a digital platform that brings together commerce, product information, customer support and educational resources, while connecting online ordering with the company's accounting workflow.
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